Terms of Service

1. Acceptance of Terms

By using abern.co.ke, you agree to these Terms of Service. If you do not agree, please do not use our website.

2. Products & Pricing

All prices are in Kenyan Shillings (KES) and inclusive of applicable taxes unless stated otherwise. We reserve the right to adjust prices without prior notice.

3. Orders & Payment

We accept three payment methods: M-Pesa, cash on delivery, and payment at our Nairobi office when you collect your order (Pay on Pickup). We do not accept card payments or bank transfers. After you place an order, an order confirmation is sent to the email address you provide and our team contacts you by phone to confirm the order and arrange delivery or pickup. Cash on delivery orders are paid when the order is delivered, and pickup orders are paid at collection.

4. Delivery

We deliver countrywide across Kenya for a flat delivery fee of KES 400, regardless of location. See our Shipping Policy for details.

5. Returns & Warranty

Products are covered by manufacturer warranties. Defective items may be returned within 7 days of delivery for a replacement or repair, or a full refund if neither is possible. See our Returns & Refunds Policy for full details.

6. Limitation of Liability

Abern shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or services.

7. Contact

For any queries, contact us at info@abern.co.ke.